Refund policy.

Payments, cancellations and refunds

Credit packs are one-time purchases. They do not renew automatically; the larger pack is not an annual subscription. Pack prices are in USD. Applicable taxes are shown at checkout before payment. Credits are added after payment is confirmed.

Purchases processed by Waffo Pancake

Waffo.com Limited acts as the merchant of record for Waffo-processed purchases. Refunds follow its Buyer Terms and Conditions, including sections 9 and 13 and the defined Refund Request Period. Those transaction terms and any mandatory consumer rights apply.

• Request window: Waffo's published terms allow a request within 120 days of product delivery. This is an application window, not an unconditional money-back guarantee.
• Eligibility: Waffo reviews requests, including defective or misdescribed services, unauthorized or erroneous transactions, access failures attributable to the service, and refunds required by law.
• Unused or consumed credits: usage and delivery records may inform the review. An unused balance does not itself guarantee a refund; using credits does not remove rights that cannot legally be waived.
• Processing: Waffo's terms provide for returning approved refunds to the original payment method within 14 business days of approval. Framelyn does not add a separate guaranteed approval or bank-arrival deadline.

How to request a refund

Use the Buyer Portal link in your Waffo receipt, or contact Waffo through the support details in its Buyer Terms. For help locating your order or explaining a service issue, email gudexin748@gmail.com with your account email, order number, purchase date and reason. Do not send card details, passwords or API keys.

The request may require additional information and a decision before any refund is issued. Full and partial refunds are possible when approved. The corresponding credit allowance is adjusted after a confirmed refund; refunded credits cannot be spent again. If your receipt names another payment processor, contact us for the process applicable to that order.

Unpaid orders and generation credits

Closing checkout is not a cash refund. If a payment is already processing or its result is uncertain, check the existing order or contact support before paying again. There is no recurring subscription to cancel.

Generation credit returns are separate from payment refunds. Confirmed generation failures are eligible for credit-refund processing. Queued task cancellations may return credits; cancellation after provider processing begins is charged. A network timeout does not establish failure. Review charged and refunded credits in Usage & credits and report any discrepancy with its task reference.

Contact

For an account request, data request, billing question or content report, contact gudexin748@gmail.com. Include the relevant account, order or task reference. Download important work promptly, and review the published handling terms before uploading confidential material.